Shipping Policy

·         Art and products purchased through the Annette Fuller Art website will be processed and shipped once full payment has been received.

·         A purchase is not considered complete until you have received confirmation of your order via email from Annette Fuller Art.

·         Annette Fuller Art will pack each item accordingly for shipping, dependent on size, weight and fragility.

·         Packaging and sending of your purchase will take approximately 3-5 working days.

·         To obtain a shipping quote for outside of Australia, contact Annette Fuller Art through the Contact page (see below). For original artwork to be sent overseas, the canvas will be removed from the frame and sent in a tube to minimise shipping costs to you.

·         Once your order has been shipped, we will email you with the tracking number and/or any relevant shipping details.

·         Received orders may not be altered or cancelled without written confirmation from Annette Fuller Art. If Annette Fuller Art agrees to alter or cancel an order, you, the client, must pay any costs and expenses incurred by Annette Fuller Art in connection with the alteration or cancellation.

·         Annette Fuller Art reserves the right to request further information from you for verification of your order.

·         Annette Fuller Art uses Australia Post or courier, depending on each item and delivery location.

·         You, the client, will be responsible for any import requirements, restrictions, licences, duties, taxes or government charges that may apply if shipping outside of Australia.

·         As delivery is done by an external party, Annette Fuller Art cannot be held responsible for any orders lost or damaged in transit.

·         Items will be shipped to the address provided at checkout. If the incorrect address is provided, any additional charges will be at the client’s expense.

This Policy was last reviewed and updated on: 25 March 2025

Privacy Policy

Annette Fuller Art values and respects the privacy of the people we deal with. Annette Fuller Art is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.

This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information when you visit or make a purchase from our website.

What is personal information?

“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.

What personal information do we collect?

The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.

The personal information we collect about you may include:

● name;

● billing address and shipping address if purchasing a product from this site;

● payment information;

● email address;

● phone number.

You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.

How do we collect your personal information?

We collect your personal information directly from you when you:

● interact with us over the phone;

● interact with us in person;

● interact with us online;

● participate in surveys or questionnaires;

● attend a Annette Fuller Art event;

● subscribe to our mailing list;

● purchase a product from us.

How do we use your personal information?

We use personal information for many purposes in connection with our functions and activities, including the following purposes:

● provide you with information or services that you request from us;

● process your payment information;

● provide you with invoices and/or order confirmations;

● arranging shipping of products to you;

● communicate with you;

● screen our orders for potential risk or fraud;

● in line with preferences you have shared with us, deliver to you a more personalised experience and service offering.

Disclosure of personal information to third parties

We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:

● payment facilities.

How do we protect your personal information?

Annette Fuller Art will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:

● having robust database / records;

● taking measures to restrict access to only personnel who need that personal information to effectively provide products/services to you.

Sharing Personal Information

We share personal information with service providers to help us provide services and fulfill our contracts with you, as described above. For example:

● We use Squarespace to power our online store. You can read more about how Squarespace uses your personal information here: https://www.squarespace.com/privacy

● We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we received, or to otherwise protect our rights.

● We use PayPal for payment methods. You can read more about how they use your personal information here; https://www.paypal.com/us/legalhub/privacy-full

Online activity

Cookies

The Annette Fuller Art website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website(s) before, so we can distinguish you from other users of the website. This improves your experience and the Annette Fuller Art website.

We do not use cookies to identify you, just to improve your experience on our website. If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.

Website analytics

Our website uses Google Analytics to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you. You can read more about how Google uses your personal information here: https://policies.google.com/privacy?hl=en

Direct marketing

We may send you direct marketing communications and information about our products, services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications.

These communications may be sent in various forms, including mail and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.

You may opt-out of receiving marketing communications from us at any time by following the instructions to “unsubscribe'' set out in the relevant communication.

In addition, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioural advertising, website personalisation, and to provide targeted or retargeted advertising content to you (including through third party websites).

Retention of personal information

We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.

How to access and correct your personal information

Annette Fuller Art will endeavour to keep your personal information accurate, complete and up to date. If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 5 days. We will deal with such a request by following the procedure outlined below:

● email Annette Fuller Art to advise of the change

● Annette Fuller Art will reply to your email once the update has been made.

Links to third party sites

Annette Fuller Art website at times may contain links to websites operated by third parties. If you access a third-party website through our website, personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third-party provider or website and we are not responsible for the privacy policies or the content of any third-party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.

Inquiries and complaints

For complaints about how Annette Fuller Art handles, processes or manages your personal information, please contact Annette Fuller Art through the Contact page above. Note we may require proof of your identity and full details of your request before we can process your complaint.

Please allow up to 5 days for Annette Fuller Art to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with Annette Fuller Art’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint.

How to contact us

If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:

Email

Contact Annette Fuller Art through the Contact page above.

Changes

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Refund Policy

Annette Fuller Art offers clients a 7 day return period on original artworks from the time of the purchaser receiving delivery of the artwork, should they change their mind once they see the artwork in person. We understand that when you get your purchase home, sometimes it may not look like you thought it would in your space. The refund process is:

·         The client is required to email Annette Fuller Art with their request to return the art immediately.

·         The artwork must be repackaged as it was delivered, using the same packaging material and be clearly labelled.

·         The client is responsible for the cost of return shipping, using the same method as the delivery, including a signature on delivery and insurance on the delivery.

·         A refund will be issued upon receipt of the art if it is received in the condition it was sent.

·         If the art is returned in any condition less than when it was sent originally from the artist, the client will have the cost to repair the art/product subtracted from their refund.

·         If any custom framing was added, this cost will not be refunded.

·         Returns are not available on prints, Limited Edition Prints, Prints or products due to their nature and that they are printed as required, are considered a final sale once purchased and shipped.

·         Returns are not available for any art or product purchased during a sale. Any item purchased during a sale is considered final sale once purchased and shipped.

·         Returns and/or refunds received for art damaged during shipment are done on a case-by-case basis. Please contact Annette Fuller Art as soon as you receive the product to determine the process for this. It may require you to submit a claim to the delivery company. At times, depending on the piece, they may be covered as part of the insurance of the delivery. If this is the case, the client will be covered for any damaged art bought from the Annette Fuller website upon return of the damaged product, if Annette Fuller Art has requested the item to be returned. If you believe the artwork will be damaged based on the package when you receive it, you must take photographs of the package before opening and then further photographs as you open the piece.

Thank you.

All my artworks are made with high quality art materials. please read description to see the materials used in the artwork you want to purchase. Wherever possible I use ecofriendly materials that do not diminish from the quality of the finished product.

All my artworks are original one-of-a-kind pieces designed to bring the raw beauty and energy of Australia’s landscapes into your home that give joy and inspiration every day.

My work is more than just an artwork, it’s an escape into nature.